User management

Edit your user name#

  1. Click on the user icon on the top right side.
  2. Select "User account" from the opened menu.
  3. Your profile page opens.
  4. Change your first and/or last name.
  5. Click "Update" button.

Change language settings#

  1. Click on the user icon on the top right side.
  2. Select "User account" from the opened menu.
  3. Your profile page opens.
  4. Select the favored language from the drop-down menu
  5. Click on "Update" button on right side.
  6. Log-in again to activate the changes.

Find roles assigned to your user account#

  1. Click on the user icon on the top right side.
  2. Select "User account" from the opened menu.
  3. Your profile page opens.
  4. Under "Assigned roles" you can see, which roles are assigned to your user account.

Reset password#

  1. If you have forgotten your password or if you want to set a new password, please use the "Forgot password" link provided in the log-in window or visit the page directly https://www.retail.bosch.io/reset-password.
  2. Enter your e-mail and click the "Reset password" button.
  3. You will then receive an e-mail that you can use to set a new password.

Note: The link provided within this e-mail is only valid for 48 hours.

Activate or deactivate a user account#

"Organization admin" rights are required to perform this activity.

  1. Click on "Manage team" in the sidebar on the left.
  2. An overview of the current users appears.
  3. Click on the name of the person whose account settings you want to change.
  4. A window opens which enables you to edit the user settings.
  5. Move the "status" slider to deactive an account.
    • A grey status shows that an account is deactivated. The person is not able to login to the Bosch.IO Service Dashboard anymore.
    • A blue status indicates that an account is activated.
  6. Click "Update" to confirm the changes.
  7. Within the user accounts overview you can see the updated account settings.

Delete a user account#

"Organization admin" rights are required to perform this activity.

  1. Click on "Manage team" in the sidebar on the left.
  2. An overview of the current users and team members appears.
  3. Click on the name of the user account that you want to delete.
  4. A window opens which enables you to edit the user settings.
  5. Click on the "Delete" button to remove a user account permanently. Click "Yes" in the pop-up window to confirm the decision.
  6. Within the user accounts overview you can see the updated list of current team members.

Note: If you want to delete your own user account, please raise a support request or write an e-mail to help@bosch.io.

View all team members of an organization#

  1. In the sidebar on the left, click on "Manage Team".
  2. An overview of all users of an organization appears.
  3. To find specific team members, both a search function and a filter option are available.

Adapt team member attributes#

"Organization admin" rights are required to perform this activity.

  1. Click on "Manage Team" in the sidebar on the left.
  2. An overview of the current users appears.
  3. Click on a team member's name whose account settings you want to edit.
  4. A window to edit the attributes of this team member opens.
  5. Do the relevant changes.
  6. Click on the "Update" button.

Add new team members#

"Organization admin" rights are required to perform this activity.

  1. In the sidebar on the left, click on "Manage Team".
  2. An overview of the current team members appears.
  3. Click on the "Add" button.
  4. A window opens which enables you to create a new user.
    • Select the tab "Basics" within that window.
    • Move slider "Status"to activate user account. An activated account is represented by a blue slider. A deactivated account is represented by a grey slider.
    • Enter the relevant data such as name and business e-mail.
    • Now, within that window select the tab "Roles" (instead of "Basics").
    • Assign the relevant role(s) to the new user account. You can add multiple roles to one user account by holding down CTRL while selecting.
    • If the user is managed in an external identity management system, please select the button external.
    • Click on the "Create" button.
  5. The created account appears in your team members overview.
  6. An invitation to join the team has been sent via e-mail to the respective owner of the given business e-mail address.